How Affordable Care is Transforming Customer Service: Virtual Toll Free Phone Numbers and Individualized Help
With the passage of the Patient Protection and Affordable Care Act (PPACA), millions of people have greater protection against losing or being denied health insurance coverage, and better access to primary and preventive services. The individual mandate in the PPACA requires every person to carry…
Toll Free Calling: The Role of Customer Service in the Behavioral Health Field
A recent study conducted by Accenture found that while most of us (90%) would like be able to make a doctor’s appointment and check lab results online, 85% of us also still want the option of be able to talk to our physician. Patients understand…
Toll Free Numbers: The Value of Human Interaction in New Health Care Systems
With the passage of the Patient Protection and Affordable Care Act (PPACA), millions of people have greater protection against losing or being denied health insurance coverage, and better access to primary and preventive services. The individual mandate in the PPACA requires every person to carry…