Payment(s) are due, in full, on the first day of each monthly/annual term ("due date "). If payment is not received on or by the due date and you do not have sufficient credit allowance, VirtualPhone.com will suspend your Service until payment has been received and posted to your account. Annual plans are prepaid a year in advance in order to take advantage of price savings. In addition to the prepaid amount for the year, you must pay for any minutes used over what is provided by your plan. Failure to pay for the additional minutes will result in your account being suspended. If you cancel service before your year ends or if service is terminated for any reason, you will not be reimbursed for the months not used.
Pricing information may be found under the "Pricing" tab at: VirtualPhone.com
. We may increase or decrease our prices from time to time, without prior notice. If notice is given, such notice will be considered given and effective on the date such changes are made to the price schedule and/or posted at the VirtualPhone.com website address. The new prices listed there supersede any and all previously agreed to prices.
You may obtain a monthly billing statement detailing usage for the previous month by accessing your online web account at the VirtualPhone.com operated website at the beginning of each month.
VirtualPhone.com reserves the right to suspend or cancel your account and repossess and re-assign any phone number(s) associated with your account, without prior notice, for non-payment or any violation of any provision of this agreement.
You agree that you are solely responsible for ensuring that you maintain an adequate VirtualPhone.com account balance. While we may periodically send you email notifications regarding your account's status, we are not obligated to do so. Accordingly, in the event that we attempt to notify you of your account's status and are unsuccessful, you hold VirtualPhone.com harmless of any harm or loss resulting from the suspension and/or cancellation of your account and/or repossession and re-assignment of your phone number(s) as a result of the same.
We begin billing you for call time when the called party, or a voicemail system, answering machine, facsimile machine, a key press greeting, and/or a PBX/Auto Attendant, answers the call, and ends when one of the parties disconnects the call. It is important to note; however, that some foreign carriers with whom VirtualPhone.com must interconnect with in order to terminate calls to foreign regions, designate a call as "answered" at the first ring or after a certain number of rings and will thereby charge VirtualPhone.com for a completed call. In cases such as this, VirtualPhone.com will charge you as if the call was answered by the called party.
We reserve the right to obtain payment from any and all credit/debit card(s) on file for your account with VirtualPhone.com, at anytime, without further authorization. Further, if payment is not immediately available on said card(s), we reserve the right to continue to attempt to obtain payment until such a time as payment is successful.
If, as a result of our billing system and processes, your bank or financial account becomes overdrawn, you will be the sole party responsible for said fee(s). VirtualPhone.com will not reimburse you for any such fee(s) nor shall it be liable for any harm or loss you experience as a result of such.
We reserve the right to refuse or reject payments sent to us from "unconfirmed" and/or "unverified" PayPal accounts. If your PayPal payment is accepted by our Accounting Department, your payment will be posted to your VirtualPhone.com account within 24 business hours. Further, all such payments are posted in the order in which they were received.
Before we will accept any wire transfer, bank check, or money order payment(s) from you, we require that an image of your official government-issued identification be on file with our Accounting Department. Any such payment(s) sent, without first being given written approval to proceed with payment by our Accounting Department, will be held until verifiable identification has been received and approved by our Accounting Department. In such case, if identification is not received within seven (7) days from the date we receive your payment, your funds will be deemed forfeit and will be deposited by VirtualPhone.com.
All monies are payable to VirtualPhone.com in US currency only. If you send funds in any other currency, VirtualPhone.com may either reject your payment or convert the payment into US dollars using the exchange rate in effect at that time and assess a 2.5% conversion fee on your payment, which will be deducted from the payment after conversion.
You may not lower your account's Payment Settings below the minimum monthly/annual fee due for the phone number(s) you subscribe to.
We ask that you please allow at least 24 business hours, from the time we receive your check, money order, PayPal, or wire transfer payment(s), to have the payment(s) applied to your account. If your payment is received over the weekend period, your payment, if it is to be posted, will be applied to your account the following Monday; if your payment is received during a US holiday period, your payment will be applied to your account on the following business day in which we are opened. If you have not completed our email verification process, your payment will be held until such time as you complete the email verification process on our website.
If VirtualPhone.com finds that you are unable to pay for your Service, VirtualPhone.com reserves the right to require that you fund your account within a specified number of days and that all future payment(s) be made via money order or wire transfer only.
The monthly/annual minimum fee(s) are due each month, regardless of usage. Any unused included plan minutes will expire at the end of each month and will NOT "rollover" for future use.
We will not honor any limiting notations you make on/with your check, money order, wire transfer, PayPal, and/or credit card payment(s).
We reserve the right to dispute any chargeback initiated by you or your bank. Further, you agree that VirtualPhone.com may furnish any and all information it has on file for your account to the chargeback originating banking or financial Institution in an effort to validate our dispute of the chargeback(s).
You are solely responsible for updating your payment method whenever changes occur such as a change in your billing address, name, credit/debit card number, lost/stolen credit/debit card, and the like.
By default, your account's Payment Settings are set to indicate a minimum "Normal Balance," which is set by default as the total minimum monthly/annual fee(s) due for the phone number(s) you subscribe to. Cancellation of a phone number(s) will not automatically adjust your account's Payment Settings to reflect the new total minimum monthly/annual fee(s) due. If you decide to cancel a phone number(s) from your account, you must adjust your account's "Normal Balance" to reflect the change; if you fail to do so, your account will continue to be replenished, at minimum, to the "Normal Balance" value in place prior to the cancellation of the phone number(s) you cancelled. NO ADJUSTMENTS will be given to your credit/debit card in such case; any excess amount charged will remain available on your account until it is exhausted.
When you receive your credit/debit card statement(s) our name may appear on your statement as either "VirtualPhone.com" or "Panda Global Communications."
We reserve the right not to post your bank check or PayPal eCheck payment until such time as the payment(s) has cleared your bank account and is deposited by VirtualPhone.com. We shall not be held liable for any interruption of the Service during this interim waiting period. Because of this, we strongly recommend that you make such payment arrangements well in advance, to avoid interruption of the Service.