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April
18
2014
Setting Up a Virtual Number in India for 24/7 Customer Service

Setting Up a Virtual Number in India for 24/7 Customer Service

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For global businesses, outsourcing customer service can be a great way to keep call centers up and running 24/7, but the resulting telecom charges can often be unnecessarily high–and may soon become even higher. Fortunately for companies struggling to manage high international communications overheads, virtual…

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April
11
2014
SIP Security: Get your Virtual Phone Numbers and Keep them Safe

SIP Security: Get your Virtual Phone Numbers and Keep them Safe

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SIP functionality has stolen the show in VoIP protocols because of its scalability, versatility and affordability for virtual phone numbers. However, like any other protocol –or anything over the internet, for that matter – there is always the concern for security (see the story on…

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April
04
2014
How Affordable Care is Transforming Customer Service: Virtual Toll Free Phone Numbers and Individualized Help

How Affordable Care is Transforming Customer Service: Virtual Toll Free Phone Numbers and Individualized Help

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With the passage of the Patient Protection and Affordable Care Act (PPACA), millions of people have greater protection against losing or being denied health insurance coverage, and better access to primary and preventive services. The individual mandate in the PPACA requires every person to carry…

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