Setting Up a Virtual Number in India for 24/7 Customer Service
For global businesses, outsourcing customer service can be a great way to keep call centers up and running 24/7, but the resulting telecom charges can often be unnecessarily high–and may soon become even higher. Fortunately for companies struggling to manage high international communications overheads, virtual…
SIP Security: Get your Virtual Phone Numbers and Keep them Safe
SIP functionality has stolen the show in VoIP protocols because of its scalability, versatility and affordability for virtual phone numbers. However, like any other protocol –or anything over the internet, for that matter – there is always the concern for security (see the story on…
How Affordable Care is Transforming Customer Service: Virtual Toll Free Phone Numbers and Individualized Help
With the passage of the Patient Protection and Affordable Care Act (PPACA), millions of people have greater protection against losing or being denied health insurance coverage, and better access to primary and preventive services. The individual mandate in the PPACA requires every person to carry…