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Jan
30
2014
Toll Free Numbers: The Value of Human Interaction in New Health Care Systems

Toll Free Numbers: The Value of Human Interaction in New Health Care Systems

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With the passage of the Patient Protection and Affordable Care Act (PPACA), millions of people have greater protection against losing or being denied health insurance coverage, and better access to primary and preventive services. The individual mandate in the PPACA requires every person to carry…

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Jan
22
2014
Unified Communications in Health Care Offices

Unified Communications in Health Care Offices

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In the complex data-driven world of healthcare, Unified Communications (UC) technology is one way to increase efficiency, enhance operational performance, and improve patient safety. Timely and reliable communication of accurate information is critical to effective health care delivery. The integration of data, voice, messaging, location…

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Jan
13
2014
Call Centers: Are They Outdated?

Call Centers: Are They Outdated?

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It’s no secret that online content has changed the way we all do business.  Customer feedback can be delivered through online forums, brochures and manuals can be uploaded directly to company websites, and social media has the become the central hub for all things PR….

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